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Quotes and bookings have never been easier! Just few clicks will help you to find the best rates for your shipments, whether FCL, LCL or Air. Our booking system is designed to slash time and effort spent on finding suitable quotes, making sure your shipment reaches you safely and smoothly. Easily keep track of each shipment with our easy-to-use Track & Trace system.


Not every shipment arrives at its destination in perfect condition. Most of the time the damage is due to inadequate packaging or improper handling. Either way, damage does happen, and knowing how to report it through the notification process is essential. This article will define what concealed damage is, explain how to work with TRANSATLANTIC GLOBAL LOGISTICS INC to notify the carrier of concealed damage, and de-bunk concealed damage misconceptions. This is the second installment of our three-part series on damages and claims. .”

What is concealed damage?

Concealed damage is when damage that could not have been determined at the time of delivery is discovered by the consignee (for example, if there was no visible damage to the outer packaging, but damage was discovered once a carton was opened). Carrier liability can be difficult to prove given that other parties came into physical contact with the freight.


How do I report concealed damage?

To report concealed damage, you must notify your TRANSATLANTIC GLOBAL LOGISTICS INC sales representative in writing via email within five business days of delivery and file a claim within nine months of the date of delivery. Include specifics about the type of damage (examples might be units crushed, dented, or scratched) and quantity of damaged units. The sales rep needs to pass on the consignee’s contact information to the carrier in the event the carrier decides to schedule an inspection. You should also supply a copy of the commercial invoice to your TRANSATLANTIC GLOBAL LOGISTICS INC sales rep for documentation.


The following list includes what you’ll need to email your TRANSATLANTIC GLOBAL LOGISTICS INC sales rep to report concealed damage:

  • Type of damage
  • Quantity of damage (in units)
  • Consignee’s contact information
  • Copy of the commercial invoice
  • Photographs of the damaged packaging and freight


As with all damage claims, the consignee must retain the freight until the claim is resolved. For all claims, please include as many detailed photographs of the damage as possible. Take photos of the packaging to show whether it was adequate to withstand travel. Most importantly, take photos of the damaged freight and any specific areas of damage. Be sure to maintain the freight and packaging throughout the claims process.


What are the most common misconceptions around concealed damage?

When concealed damage is first discovered, it is important to take action immediately and start the notification process. Avoid delays by steering clear of the following misconceptions around concealed damage.


Myth: Discovering damage after signing for the delivery receipt or proof of delivery and opening a carton makes it visible damage.

Fact: If there is no visible damage to the outer packaging, but the consignee discovers damage to the product after opening the carton, this is still concealed damage. However, as long as tThe consignee must notifyies an TRANSATLANTIC GLOBAL LOGISTICS INC sales rep within the five-day window mentioned above., Hhe or she can still file a claimwill then notify the carrier of the concealed damage, but t.he claimant must file the claim within nine months of the date of delivery.


Myth: If concealed damage is reported within the timeframe specified by NMFC Item #300135, the carrier has to participate in a settlement.

Fact: If there is a question of liability and it cannot be determined which party is at fault, the laws allow the carrier to participate in a settlement without an admission of liability. However, it does not obligate that carrier to do so. When concealed damage is not clearly accountable to the carrier, a likely outcome is the carrier offering a one-third settlement of the amount claimed. This reflects even accountability to the three parties that came in physical contact with the freight—the carrier, shipper, and consignee.


Myth: Contacting TRANSATLANTIC GLOBAL LOGISTICS INC to notify us about concealed damage is all that is required to file a claim.

Fact: Per the guidelines outlined in NMFC Item #300134, notifying TRANSATLANTIC GLOBAL LOGISTICS INC (or the TRANSATLANTIC GLOBAL LOGISTICS INC claims department) is the first step in filing a claim against the carrier company. Submitting the information listed above to TRANSATLANTIC GLOBAL LOGISTICS INC enables your TRANSATLANTIC GLOBAL LOGISTICS INC sales rep to reach out to the carrier company’s operations department on your behalf. This satisfies the notification process and allows your claim to move forward. However, the claimant must file the claim within nine months of the date of delivery.



Communication and transparency are essential to addressing shipment damages. If your shipment is affected, follow the instructions outlined above to strengthen your claim and resolve the issue. Our established relationship with carrier partners ensures fairness and a hands-on approach as we help you navigate the claims process and verify the proper steps are followed. For other claim types, you can contact an expert at TRANSATLANTIC GLOBAL LOGISTICS INC to support you through the process.


For all shipments during this unusual time, if the consignee or driver feels that it is safer to refrain from signing any shipping documents, the driver can print the name of the receiving person on the shipping document. Alternatively, some carriers are now using an electronic logging system to input the name of the receiving person or driver. In either case, these options will act as the official signature of receipt or pickup, as the case may be.

Similarly, if a shipment is damaged in any way or has a shortage of cargo, damage should be noted at the time of delivery, but it may not be on the bill of lading or delivery receipt. Using these alternative approaches absolves TRANSATLANTIC GLOBAL LOGISTICS INC from the liability of not having a driver, shipper, or receiver’s signature on shipping documents in accordance with previous practices and will be sufficient to confirm delivery for payment purposes.

Shippers, receivers, and carriers should document all pickup, delivery, and damage to the best of their ability in real time. We encourage all parties to take pictures of the shipment to confirm pickup, delivery, and the condition of the product at every step.

This post amends TRANSATLANTIC GLOBAL LOGISTICS INC’s standard terms and conditions until further notice.

We have been continuing to monitor the COVID-19 pandemic in the locations surrounding our corporate offices. As we see states beginning to lift shelter-in-place orders, we will be starting to return small groups of Team Members to their offices. We are and will continue to monitor recommendations from the CDC and WHO as we return.

Team Members who will be returning to their offices will do so in phases over a period of time, keeping in accordance with CDC and WHO guidelines. Access to our buildings will be limited to approved Team Members and all will be required to go through temperature screenings. Our offices have been prepared to the best of our ability to continue practicing social distancing. Our cleaning efforts have continued while our Team has been away, and we will continue to diligently clean and sanitize our space.

Being people-centric both in culture and services means the health and safety of our Team is of the utmost importance to us, while ensuring no disruptions in our level of service. We are eager to return to our offices to see and work alongside one another again but will continue to do so safely and slowly to help contain the spread of COVID-19.


IMO 2020

On 1 January, 2020 new rules come into play globally which aim to reduce sulphur oxide emissions from ships. From that date, all merchant vessels must use marine fuels with a maximum sulphur content of 0.5% compared with the current 3.5%.

The new regulations are being introduced by the IMO (the International Maritime Organization) and are referred to as IMO 2020.  The aim of this emissions cut is to significantly reduce the shipping industry’s impact on the general public and the environment.

All ship operators need to comply with these new regulations whether by upgrading vessels or fuel – these new regulations mean increase costs across the board which will be passed on to you the shipper.  This is a compulsory change in the rules from 1 January, 2020 and applies to all companies involved in ocean freight forwarding.

At TRANSATLANTIC GLOBAL LOGISTICS INC Logistics’ our ocean freight specialists around the world are fully versed in what these changes will mean for you.

As a responsible multi-modal operator TRANSATLANTIC GLOBAL LOGISTICS INC thoroughly endorses the initiative and will support you in understanding the new rules and what their impact will be on you.

The first changes in respect of IMO 2020 will start to be implemented during the month of October 2019 with the whole programme coming into full effect on 1 January, 2020.

Between now and then we expect you will have many questions and in order to provide an easy reference point for you, we have set up a link to our website featuring key questions and their answers.  Please click here to view the responses from our experts.

The details about how the new IMO 2020 charges will impact your business will be communicated by your local TRANSATLANTIC GLOBAL LOGISTICS INC Logistics representative as appropriate.  But in the meantime, if you have any questions you would like us to answer directly, please email;

We look forward to assisting you through the transition process now and on into 2020 to ensure a successful introduction of the new rules.

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